General information

We put in every effort to make our customers feel comfortable. Please see right side icons for information on our quality standard, terms & conditions, society membership and other information. If there is some other piece of information you want to know, please call us on 01568 611325.

Some frequently asked questions:

Q1. Do you get a warranty with the vehicles?
Vehicles are usually offered either “As Seen” which means that you buy it as you see it, or “No Major Mechanical Faults” which entitles the purchaser up until 1 hour after the auction has finished to test the vehicle for any undeclared major mechanical faults (electrical faults are not included).

Q2. How do I pay for the vehicle I purchased?
When you come to one of our vehicle sales, you need to register before bidding and bring photographic proof of ID (i.e. your driving license with photo on). We require a deposit of £500 as a deposit when registering – the full balance is payable on the day of sale.
We accept cash (up to £9,000 limit), most credit and debit cards (Not American Express), Bankers Drafts and Building Society cheques (drafts and Society cheques should be signed by the issuing clerk on the reverse, together with their telephone number).

Q3. What age range and variety of vehicles are on offer?
All types - our 4x4 auction is the largest dedicated 4x4 Auction in Europe . You can see everything from a WWII Willis Jeep to a delivery mileage Double Cab Pick Up. The most widely offered marque on view is Land Rover, which includes Discoverys, Range Rovers, Freelanders and Defenders. Many other marques are offer, from Daihatsu, Nissan and Mitsubishi, to Isuzu, Toyota and Chrysler Jeep.

The Car & Commercial auction can be just as varied – a lot of the vendors in this Sale are also our 4x4 vendors, so you may see anything from a leasing company van to a repossessed Lexus.

The Motorbike auction attracts off roaders, road bikes and quads. Ages and condition vary, but there are some real bargains to be had at this sale.

Q4. Where do the vehicles at auction come from?
Vehicles are offered on behalf of a number of different types of customer. The main sources of which are large retail groups such as Pendragon, Inchcape, Sytner and Lookers, franchised main dealers, independent traders, financial and public sector institutions, fleet companies, hire companies and members of the general public.

Q5. When are you open for viewing or delivering vehicles?
Our offices are open at the following times:
Monday - 9am – 5.30pm
Tuesday - 8am – 5.30pm
Wednesday - 9am – 5.30pm
Thursday - 9am – 5.30pm
Friday - 9am – 5pm
We are not open Saturdays and Sundays.

Q6. How much does it cost to enter a car?
We have different rates for Four Wheel Drives, Cars & Commercials. The commission is also dependent on the value of the vehicle, so please call us to discuss what the vehicle may be worth at auction and we will then confirm the rates to you for the vehicle.

Q7. What is Indemnity and how much does it cost?
All purchasers are required to pay a fee under the Brightwells Indemnity Scheme in addition to the purchase price of each lot.
The purpose of the scheme is to insure buyers that they will receive full title for the vehicle, i.e. that if in the unlikely event it transpires that a vehicle had been stolen, sustained serious damage or is subject to a hidden financial interest and was not described as such, the buyer is able to claim against the Indemnity Fund. Indemnity fees start at £50 + VAT and are scaled in accordance with the purchase price. For further information on this please contact the auctioneers.