A statement on Covid-19


A statement on Covid-19

Dear Client

Important customer update: 1st April 2020

We would like to thank you for your understanding during this difficult time. We are dedicated to providing as many of the auction and professional facilities as we can. We are also wholeheartedly supporting the fight against the Covid-19 pandemic. For the departments that are working, our fantastic staff are working remotely and are available to engage in conversation by email, telephone or social media platforms about buying and selling the items and services they are selling.

Regular Updates: We will be updating this message page on a regular basis, probably daily or so. As you will appreciate, our staff will do their best to take your calls and reply to your emails, but please use our website first and check here for updates before making a call.

Of course, with regards to auctions, we have temporarily suspended all our physical and Live Online sales.  We are operating timed online auctions in a couple of departments, where we are selling items on behalf of the Government and other essential services.

At the time of writing, the following parts of our business have their offices closed:

Fine Art
Classic Cars
Residential Property, Estate Agency and Lettings
Livestock Markets and Dispersal Sales

The following are operating remotely, to include some online auctions for Government and other essential services, as described above:

MoD Auctions
Vehicle Auctions
Plant, Machinery & HGV Auctions
Wine, Port, Champagne & Whisky Auctions
Agricultural Professional Services

The following information relates to these parts of our business which are still remotely operating.

Storage and collection: For items purchased at auction, during the Government Isolation Period (currently expected to last at least three weeks from 24th March), items can be stored with us free of charge. You will need to insure your goods from the point of purchase, by law. Haulier delivery and collection will be by quarantine appointment for essential business only.

Online Auction buyer fees: We have suspended supplementary online buyers’ fees, so you can buy through the timed auctions at no additional cost. Only sale prices and our standard buyers fees (indemnity or buyers premium) will apply.

Payment for goods and services: We will receive payment by bank transfer only and will confirm back to you when we have received your funds in our account. Once this has been done, we will discuss with you the quarantined delivery/collection of your goods and services.

Above all, be assured that Brightwells will endeavour to provide you with the quality service you have come to expect from us, even at these difficult times.

Thank you for your continued support. Please keep safe.

With best wishes

Brightwells Board of Directors