Important customer update
We would like to thank you for your understanding during this difficult time. We are dedicated to providing as many of the auction and professional facilities as much as we can, but also wholeheartedly supporting the fight against the Covid-19 pandemic.
For the departments that are working, our fantastic staff are working remotely or with social distancing and are available to engage in conversation by email, telephone or social media platforms about buying and selling the items and services they are selling.
We continue to update this message page on a regular basis, when news is available. As you will appreciate, our staff will do their best to take your calls and reply to your emails, but please use our website first and check here for updates before making a call.
Of course, with regards to auctions, we have temporarily suspended all our physical and Live Online sales. We are operating timed online auctions in a couple of departments, where we are also selling items on behalf of the Government and other essential services.
We are currently unable to plan for holding auctions in our Welsh Livestock Markets, so they remain closed until further notice. Our associated livestock business, Hereford Market Auctioneers, continue to operate, with details available to access on their web site.
Our offices for Residential Property, Estate Agency and Lettings also remain closed, but we are available to contact to discuss business, including viewings, for which we are currently awaiting legal and Health & Safety advice on how we should conduct them.
Agricultural Professional Services are operating remotely, also, and are able to work on your requirements, having already helped a lot of land owners access grants and payments.
With regards to auctions, our web site shows we are planning and holding timed auctions in the following departments:
Plant, Machinery & HGV Auctions
Wine, Port, Champagne & Whisky Auctions
Where we are conducting business in these departments, deliveries and collections are conducted in line with the Government regulations. Clients cannot be allowed on site to attend viewings and meetings.
The following information relates to these parts of our business which are still remotely operating.
Storage: For items purchased at auction, during the Government Isolation Period, items can be stored with us free of charge. You will need to insure your goods from the point of purchase, by law.
Delivery/Collection of purchases: Under the updated Covid-19 regulations imposed by Government, buyers may collect their own goods, under the following terms:
- Collection by appointment only
- Hand washing, wearing gloves and hand sanitising is essential when coming onto our sites
- Social distancing measures must be in place and adhered to (2 metre distancing)
- Items that have been handled must be wiped down for collection
- The collection point for items will be outside and customers must not come into any buildings
- Items may be delivered by certified hauliers, which we will gladly help with and arrange for you. Quotes for transportation costs can be obtained by request.
Online Auction buyer fees: We have suspended supplementary online buyers’ fees, so you can buy through the timed auctions at no additional cost. Only sale prices and our standard buyers fees (indemnity or buyers premium) will apply.
Payment for goods and services: We will receive payment by bank transfer only and will confirm back to you when we have received your funds in our account. Once this has been done, we will discuss with you the quarantined delivery of your goods and services.
Health & Safety – Covid 19 Regulations: When customers come on site, we expect them to read our signage, listen to social distancing and cleaning requirements outlined by our staff and to abide by our risk assessments/notices. Failure to do so will result in being asked to leave our site, as we take the safety of our customers and staff to be our highest priority.
We are trying to cope with a reduced level of staff and make sure everyone can conduct business in a safe manner. Above all, be assured that Brightwells will endeavour to provide you with the quality service you have come to expect from us, even at these difficult times.
Thank you for your continued support. Please keep safe.
With best wishes
Brightwells Board of Directors